FAQ

It is easy to register to fundraise on behalf of Challenge. Click the 'Get Involved' button in the navigation and select which menu item best suits your fundraising initiative. Afterward, please answer a few simple questions to complete your registration.

If you have a question, please call us at (03) 9329 8474 or email mail@challenge.org.au. 

Your generous support will make you feel warm and fuzzy and allow us to continue delivering our programs and services for children and families living with cancer.

There are some simple steps to complete the registration to ensure you fundraise legally under our license but rest assured, call us anytime if you have a question on 03 9329 8474 or email mail@challenge.org.au. We are happy to help!

Upon completion of registration, you will receive an email with login details for your online fundraising page. You will also be issued with an Authority to Fundraise letter that you can show donors, sponsors, or other entities if requested.

We will also call you within a few days to confirm your registration and provide support, if required, with your fundraiser.

You must be 16 years or older to fundraise on behalf of Challenge or be under parental guidance.  

Our friendly fundraising team is here to answer your questions and offer suggestions, if required, at every step! Contact us anytime on 03 9329 8474 or email mail@challenge.org.au. We are happy to help! This question is very similar to the next question. Do we need both?

Our friendly fundraising team is bursting with tips and ideas to share with you. Contact us anytime on 03 9329 8474 or email mail@challenge.org.au. We are happy to help!

Our fundraising team can send you suggested templates on how to approach people for donations. We are also happy to review any materials you want to send out. Contact us anytime on 03 9329 8474 or email mail@challenge.org.au.

Of course! Contact our fundraising team on 03 9329 8474 or email mail@challenge.org.au. Our team will send you the Challenge logo and guide you on the best way to use it.

Not to worry! Our fundraising team can resend the details. Please call us at 03 9329 8474 or email mail@challenge.org.au.

You can log in to your dashboard and follow the simple steps to change your profile picture. If you have trouble, contact our friendly team on 03 9329 8474 or email mail@challenge.org.au. We are happy to help!

You would have received a link in your initial registration confirmation email. If you can’t find it, please contact our friendly team on 03 9329 8474 or email mail@challenge.org.au.

Money raised through your online fundraising page is transferred directly to the Challenge bank account, so simply tap yourself on the back for a job well done.

If you also received donations of cash, you will need to bank that money at your nearest ANZ branch or bring it in person to the Challenge office. The Challenge bank details can be found here: 

https://www.challenge.org.au/donation/

Most initiatives do not require insurance.

Challenge cannot provide public liability insurance for fundraising events organised by a third party.

Contact our fundraising team on 03 9329 8474 or email mail@challenge.org.au if you wish to discuss your fundraising initiative and the appropriate insurance required.

Upon completion of registration, you will receive an email with login details for your online fundraising page.

You will also be issued with an Authority to Fundraise letter that you can show donors, sponsors, or other entities if requested.